After-Sales Guarantee
Our After-Sales Guarantee:
We offer free reshipment or a refund in the following situations:
- a The package is seized by customs (applies to shipments from our China warehouse; reshipment is prioritized, and a refund is issued if the package is seized a second time).
- b Purity is below 98% (excluding the HGH series).
- c Actual content is below 90% (while minor loss during the freeze-drying process is inevitable, such cases are extremely rare).
- d Goods are damaged during transit.
Note:
This after-sales policy does not apply if the customer specifies the use of a designated courier service.