Refund & Returns Policy

Last Updated: April 6, 2026

At BOC-PEPTIDE, due to the specialized nature of our products, we maintain a strict return and refund policy. Please read the following carefully before making a purchase.

1. General Policy

All products sold by BOC-PEPTIDE are intended for research purposes only.

Due to the sensitive and controlled nature of these products:

  • All sales are final

  • We do NOT accept returns or exchanges under normal circumstances

By placing an order, you acknowledge and agree to this policy.

2. Eligible Cases for Refund or Replacement

We only offer refunds or replacements under the following conditions:

2.1 Damaged Products

  • The item arrives physically damaged

2.2 Incorrect Item Received

  • You received the wrong product

2.3 Lost Shipment (Confirmed)

  • The package is officially confirmed lost by the carrier

3. Non-Refundable Situations

We do NOT provide refunds or returns for:

  • Change of mind

  • Incorrect orders placed by the customer

  • Failure to read product descriptions

  • Shipping delays outside our control

  • Customs clearance issues or product seizures

  • Refusal to accept the package

  • Incorrect shipping address provided by the customer

4. Refund Request Process

To request a refund or replacement, you must:

  • Contact us within 3 days of delivery

  • Provide your order number

  • Submit clear photo or video evidence

Requests submitted after this timeframe may not be accepted.

5. Resolution Options

If your case is approved, we may offer:

  • Replacement shipment

  • Partial refund

  • Full refund

The final decision will be made at our sole discretion based on the situation.

6. Refund Method

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days depending on your payment provider

7. Order Cancellation

  • Orders can only be canceled before shipment

  • Once the order has been shipped, it cannot be canceled

8. Return Conditions (If Approved)

In rare cases where a return is authorized:

  • Items must be unused and in original condition

  • Proper packaging is required

  • Return shipping costs are the customer’s responsibility unless the error is ours

9. Risk Acknowledgment

By purchasing from BOC-PEPTIDE, you confirm that:

  • You understand the nature of the products

  • You accept the no-return policy

  • You assume responsibility for compliance with local regulations

10. Contact Information

For any return or refund inquiries, please contact:

11. Final Agreement

By placing an order, you acknowledge that:

  • You have read and agreed to this Return & Refund Policy

  • You understand that refunds are limited and conditional

  • You accept all terms stated above